Refund policy
At Zorjaé, our goal is to always provide our babes with high-quality products at affordable prices. Customer satisfaction is our #1 priority, and every item is carefully inspected before being packaged and shipped.
NO RETURNS
Refunds
We do not offer refunds. Eligible purchases may only be exchanged in accordance with the policy above.
Exchanges
If you are not completely satisfied with your purchase, we offer a 3-day exchange policy. Exchanges are accepted for the same item only, subject to availability.
To be eligible for an exchange:
- Items must be unworn and unused.
- All original labels and tags must remain attached.
- Items must be returned in their original packaging.
- You must contact us within 3 days of receiving your order.
Shipping
Customers are responsible for all shipping costs associated with returning the original item and shipping the exchanged item back to them, unless the exchange is due to an error on our behalf.
Damaged or Incorrect Items
Please inspect your order upon arrival. Any damaged, defective, or incorrect items must be reported within 3 days of delivery.
If your item arrives damaged or you receive an incorrect item due to an error on our behalf, Zorjaé will cover the shipping costs associated with the replacement.
Final Sale
All sale items are FINAL SALE and are not eligible for returns, refunds, or exchanges.
Start an Exchange
To request an exchange or report an issue with your order, please email/DM us with your order number and reason for the exchange. If your item arrived damaged, please include clear photos showing the damage.
Thank you for shopping with Zorjaé. We truly appreciate your support! ♡